Website Terms of Use

These Terms

These Website Terms of Use (these “Terms”) govern your use and access of the materials and services offered by Travel Link through its Website at travellink-india.com (the “Website”). By accessing the Website you acknowledge and agree that: (a) you have read these Terms; (b) you understand all of the terms and conditions of these Terms; and (c) you agree to be bound by all of the terms and conditions set forth herein and all applicable laws, rules and regulations. If you do not agree to be bound by these Terms, you may not use any of the services. Any reference made herein to “Travel Link”, “us”, “provider” or “we” shall refer to Travel Link . Any reference to “you” refers to you, the customer and user of the Website and/or services.

Use License

Permission is granted to access the materials on this Website for the purpose of your purchase of our services. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;

• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

• attempt to decompile or reverse engineer any software contained on this Website;

• remove any copyright or other proprietary notations from the materials; or

• transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon termination you must destroy any such materials in your possession whether in electronic or printed format.

Disclaimer

• The materials on this Website are provided "as is". We make no warranty, express or implied, with regard to such materials and hereby disclaim all warranties whatsoever, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this Website or otherwise relating to such materials or on any sites linked to this site.

• Travel is personal and each individual’s goals and experiences may differ. Travel Link will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, Travel Agent, or other person or entity relating to any holiday offered by Travel Link.

Limitations

In no event shall Travel Link or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on this Website, even if we have been notified of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on this Website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on this Website are accurate, complete, or current. We may make changes to the materials contained on this Website at any time without notice. Travel Link does not, however, make any commitment to update the materials.

Links

We are not responsible for sites linked to this Website for the contents of any such linked site. The inclusion of any link does not imply endorsement by Travel Link. Use of any such linked site is at your own risk.

Site Terms of Use Modifications

We may revise these Terms at any time without notice. By using this Website you are agreeing to be bound by the then current version of these Terms.

Governing Law

Any claim relating to this Website shall be governed by the laws of the State of Odisha without regard to its conflict of law provisions.

Other Terms

Your purchase of services from Travel Link will be governed by the then current Booking Terms & Conditions in effect at the time of booking.

Force Majeure

Force Majeure Event means any event or circumstance beyond the control of Travel Link, including but not limited to: (a) an act of god (such as earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, typhoon, hurricane, cyclone, tsunami, storm or storm warning or natural disaster); (b) industrial disputes, work ban or other labour dispute or difficulty; (c) acts of terrorism, political unrest, war or threat of war, riots or civil strife; (d) failure or delays to scheduled transportation and the closure of airports or ports; (e) pandemic, epidemic or health risk; (f) governmental and administrative actions (including closure of borders and travel warnings and restrictions).

Travel insurance

• Travel insurance is highly recommended for all guests covering all applicable dates of travel with the Provider. This insurance should cover: trip interruption, personal injury, medical expenses, evacuation and repatriation cover including during pandemic events. The choice of insurer is yours.

• The availability of travel insurance and extent of cover is constantly changing and we cannot be held responsible for your failure to obtain insurance which is appropriate, and we recommend you purchase your insurance at or soon after booking your trip. Travel Link will not be held liable for any costs incurred by the guest resulting from their failure to obtain adequate travel insurance.

Cancellations and Refunds

Cancellation by Travel Link

Travel Link reserves the right, to modify or cancel any holiday (definite or not), accommodation, in-destination activity or arrangement at any time.

• Cancellation due to Failure to Pay

If full payment is not received by the due date , Travel Link has the right to cancel your reservation and no refund will be made. Travel Link will not be responsible for lost reservations.

• Cancellation due to Force Majeure

Events If Travel Link cancels a holiday as a result of a Force Majeure Event, a future travel credit (FTC) to the value of funds paid to date less any third-party costs incurred will be provided. All FTCs will be valid for 12 months from date of issue. Where a holiday is terminated mid-holiday due to a Force Majeure event, if we provide you with any alternative services or assistance (such as hotels or travel) then you agree to pay for these costs. In return, Travel Link will provide a pro-rated FTC for the unused portion of your trip less any third-party costs incurred.

• Cancellation due to Events other than Force Majeure Events

If the cancellation by Travel Link is not as a result of a Force Majeure Event, Travel Link will provide an alternative comparable holiday (if available), if an alternative is not available then a refund will be made. Travel Link is not liable for any cancellation or change cost or penalties incurred on other travel arrangements, including air travel, that may be affected thereby. Travel Link is not responsible for other travel arrangements that you or your party have made outside Travel Link and which are affected by our cancellations.

Cancellation by Traveller

• Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking.

• If notice of cancellation is received by Travel Link before final payment is due , the deposit will be retained If cancellation is made after final payment is due cancellation fees will apply .

• Notice of cancellation must be made in writing directly to Travel Link or through your Travel Agent.

• If a person in a party cancels and there is a room change caused by this cancellation (such as a Twin/Double to Single, or Triple to Twin/Double), charges for the new room type will be the responsibility of the remaining party.

• The charges detailed in the Summary Booking and Cancellation table (which includes GST), representing costs incurred by Travel Link in cancelling your travel arrangements, will apply when notice of cancellation for your holiday is given after the booking is confirmed.

• If a guest fails to join the holiday on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the holiday later at their own expense).

• Cancellation fees as per the Summary Booking and Cancellation table apply to additional accommodation and/or chargeable transfers prior to and after the holiday, itinerary extensions or cruise reserved through Travel Link.

• Cancellation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to airlines and hotels). Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties. All cancellations fees as per the Summary Booking and Cancellation table are additional to any cancellation fees or other charges that may be levied by your Travel Agent.

• If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You are responsible to make the claim to your insurer.

Early Return, Illness or Absence

• Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from a holiday, including but not limited to missed hotels, transfers, meals or sightseeing cruises or optional extensions. Travel Link urges you to purchase travel insurance which covers such circumstances. Travel Link makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim.

Additional risks

• Additional risks may arise including, but not limited to, hazards of travelling in undeveloped areas, hazards of travel by boat, train, bus, car, truck, aircraft and other means, animals, forces of nature, unrest, differing levels of sanitation, differing safety standards, risks associated with water, drinks, food, plants, insects and animals, diseases and transmission of disease to you or members of your family or party, accident or illness in areas of difficult evacuation or poor medical facilities, acts of governments; all occurring during the trip or while coming to or returning from the trip. You are voluntarily participating, knowing there are risks. You agree to accept any and all risks. You release and discharge the provider, its related companies and personnel from, and agree not to make a claim against any of them for, any and all claims, known or unknown, arising from contracting for, travelling to or from, or travelling during, and in any and every way participating in a trip, even where caused by negligence of any of these released and discharged persons and entities. This release and discharge of liability, assumption of risk and agreement not to make a claim is entered into on behalf of you and all members of your family and party, also including minors. This agreement also binds your heirs, legal representatives and assigns.

Privacy Policy

Your use of the Website and the services is subject to the following Privacy Policy:

Information We Collect

We may collect and process the following information about you:

• Personal information including: your name; home or business address; e-mail address; telephone, wireless, or fax number; short message service or text message address or other wireless device address; instant messaging address; credit or debit card or other payment information; demographic information or other information that may identify you as an individual or allow online or offline contact with you as an individual.

• Information that you provide by filling in forms through the services. This includes information provided at the time of booking any services. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem to us with the services.

• If you contact us, we may keep a record of that correspondence.

• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Details of transactions you carry out through the Website.

• Details of your visits to the Website and use of other services including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Cookies

In order to make our services and Website better we may measure the average time spent, number of visits, which pages were viewed, and other statistics about your use of our Website. This sometimes involves placing small amounts of information on your computer or mobile device. These include small files known as cookies. These pieces of information are used to improve the services for you through, for example:

• Enabling a site to recognize your device so you don’t have to give the same information several times during one task;

• Recognizing that you may already have given a username and password so you don’t need to do it for every site requested; or

• Measuring how many people are using the Website, so they can be made easier to use and there’s enough capacity to ensure they are fast.
  

The Website uses cookies for collecting non-personal user information. Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session. Cookies do not contain any personal information about you and cannot be used to identify an individual user. If you choose not to accept the cookie, this will not affect your access to the majority of the materials available through the Website.

Although your browser may be set up to allow the creation of cookies, you can specify that you be prompted before a site puts a cookie on your hard disk, so that you can decide whether to allow or disallow the cookie. Alternatively, you can set your computer not to accept any cookie. The Website may not support browsers that do not track signals.

This Website may use Google Analytics code to gather statistical information. Google Analytics sets cookies to help us accurately estimate the number of visitors to the Website and the volumes of usage of the Website. This to ensure that the Website is available when you want it and is fast. For more information on how Google Analytics processes this information, visit www.google.com/analytics.

During your use of the Website, you may notice some cookies that are not related to us. This happens when you visit a page with content embedded from a third party (e.g., YouTube videos) or use some of the links to social networking sites (e.g., Share This). These sites may place cookies on your computer.

Travel Link does not control how a third party uses their cookies. You should check these third party sites’ privacy policies for more information about their cookies if you are concerned about this. They cannot be used to get data from your hard drive, get your e-mail address or personal identifying information about you. You may set your preferences to refuse cookies; please note, however, that by not accepting cookies, you will limit the functionality we can provide you when you visit our site.

Links

Our Website may contain links to other sites. Please be aware that we are not responsible for the privacy practices or content of any third-party.

E-mail

On rare occasions, we may send e-mail communications, which may be helpful to you. These may include information about our services, promotions, contests, etc.

Online Surveys

At times, we may conduct online surveys to better understand the needs, profiles, and experience of our visitors. You will be given the option of not participating in such surveys.

Changes to our privacy policy

We reserve the right to modify or enhance this privacy policy at any time. If any substantial changes are made, we will update our Website to include such changes. Changes are effective on the privacy policy immediately upon posting to the Website.

Feedback

Questions, comments, and requests regarding these Terms are welcomed and should be addressed to info@travellink-india.com.

Accuracy of information

We believe that the information published on our website is clear and accurate but cannot accept responsibility for errors or misunderstandings. In an effort to continually improve our offer of service we reserve the right to alter or change the facilities offered and any variation between our website and what you find on arrival will be attributable to our efforts to improve our services.

Amendments

We reserve the right to amend and publish revised Terms and Conditions at any time. Where any changes are made, the Terms and Conditions applicable to a booking will be those in force at the time of the booking was made by you and confirmed by us.

Last Updated: 19th June 2022